This really shouldn’t occur because most likely they will contact accounting, but in this case, gather below information and escalate.
- Name of bookstore
- Invoice (if possible)
- Invoice date
- Invoice total
- Invoice detailed question
Escalate to Tier 2, Tier 2 will have to escalate to Tier 3.
Tier 3 should escalate to Patti Randall at email@example.com.