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Bookstore has a specific question about an invoice or a credit memo received by accounting

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This really shouldn’t occur because most likely they will contact accounting, but in this case, gather below information and escalate.

  1.    Name of bookstore
  2.    Invoice (if possible)
  3.    Invoice date
  4.    Invoice total
  5.    Invoice detailed question

Escalate to Tier 2, Tier 2 will have to escalate to Tier 3.

Tier 3 should escalate to Patti Randall at patti.randall@ingramcontent.com.

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