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Bookstore wants to partner with CourseSmart

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Confirm this is a bookstore interested in selling CourseSmart books and not an affiliate. Affiliates are partners that just want to link to our site but do get a small percentage of the sales. Affiliates have a separate canned reply.

Reply to the customer with the following.

“Dear XXX:

Thank you for your interest in partnering with CourseSmart. We have forwarded your information to our Director of Distribution Channels who will follow up directly with you.

Thank you for contacting CourseSmart Customer Support.”

Then escalate information to Tier 3 so they can pass on to Katherine Hunniecutt, Manager, Channel Sales - Katherine.Hunniecutt@ingramcontent.com.

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