This is occurring because our system is out of Access Codes. We will need ISBN of the book involved.
"Thank you for alerting CourseSmart Customer Support that the publisher for the requested content must allocate more access codes. We will notify the publisher to replenish access codes as soon as possible, and notify you when we have an update."
Gather ISBN and Escalate to Tier 2, Tier 2 will have to Escalate to Tier 3 (who will send to Content Ops)